We have a 7-day return policy, meaning you have 7 days from the receipt of the goods to initiate a return. To be eligible for a return, the purchased items must be in the same condition as received, unused, and in the original packaging. You will also need the receipt or proof of purchase. To initiate a return, please contact us at 001@customgiftshow.com. Items returned without prior return authorization will not be accepted.

For any return-related inquiries, please contact us at 001@customgiftshow.com 

Damages and Issues:

Please inspect your order upon receipt. If the items are defective, damaged, or if you received the wrong product, please contact us immediately for assessment and resolution. In case of damages, we request that you send clear and visible photos to 001@customgiftshow.com.

In this scenario, return shipping costs will be covered by our company.

Exceptions:

For custom products (e.g., special orders or personalized items), we do not accept returns. If you have any questions or concerns about specific products, please reach out to us.

Exchanges:

If you wish to exchange items, the quickest way to ensure satisfaction is to purchase the new item separately after the return has been accepted. In this case, the buyer is responsible for the shipping costs.

Refunds:

Once we receive and inspect your return, we will notify you and inform you whether the refund has been approved. If approved, the refund will be processed automatically through the original payment method or via bank transfer to your specified bank account. Please note that your bank or credit card company may take some time to process and transfer your refund.